Your medical providers are only half the equation in receiving the best medical care possible. You’re the other half. For many reasons, patients and their families often get left out of the equation, especially when health issues are complex. Matters of Care will help you connect with your providers when you have questions or need help, prepare for your medical appointments, go with you to decipher the jargon and ensure your questions are addressed, and advocate for the services you deserve. We’ll also explain the intricacies of the healthcare system and help you determine for yourself if your medical team is the best team for you and your situation.
You don’t know what you don’t know. This is often true when dealing with the payers of medical care. Matters of Care can help you decipher what your health benefits are, how services are being billed, the intricacies of worker’s compensation, and what your disability insurance policy actually covers. Beyond this, Matters of Care will advocate with payers on your behalf and provide you the information and skills necessary to be your own advocate in the future.
It can feel like a fulltime job managing all the different doctors, treatments, facilities, tests, and therapies. Ensuring medical appointments are scheduled appropriately; all your providers are communicating with each other; referrals, tests and procedures ordered are covered by medical insurance … staying on top of the administrative part of your medical care is complex and confusing. We provide tools and hands-on assistance to keep all your care coordinated and the paperwork manageable.
Applying for disability benefits is a challenge, especially when you or a loved one isn’t well. Matters of Care has extensive experience with federal and state disability programs and disability insurance products and can identify programs that you qualify for, decipher the benefits offered, and provide hands-on assistance throughout the entire application process.
There are myriad resources available to patients and their families. Finding and connecting with the right resources is the challenge. Matters of Care will direct you to everything from durable medical equipment loan closets to medical research programs to discounts on prescriptions to area caregiving agencies, and everything in-between. We will help you access the resources you need.
As a licensed clinical social worker, Caryn has unique experience providing psychotherapy in medical and community-based settings. She comes alongside patients and their families as they grapple with ambiguous loss, caregiver fatigue, grief, trauma, changes in marital and family relationships, intimacy, parenting post-illness, and more. She cultivates referral lists to specialized child, adult, couples and family psychotherapists, spiritual counselors, and other supportive relationships. She only refers to providers she would trust with herself and her own family.
It’s said that family and friends are either “firefighters” or “builders.” When a medical crisis hits, “firefighters” come in droves to the hospital, to the house … they are there and help with the immediate crises at hand. When the “fire” of the emergency is out, they’re gone. Then the “builders” come in, not in droves, but in a trickle. They’re there for the long haul helping you and your family rebuild your lives. With resources, tools, and diplomacy, Matters of Care coordinates the rush of “firefighters” and the slow flow of “builders” to ensure you’re getting the kind of support from your friends and family where and when you need it most.
You’re not your diagnosis, medical record number, an applicant, or a statistic. We’ll help you navigate healthcare and insurance systems that can often make you feel this way. With Matters of Care, you and your care matter.